Privacy Policy

Privacy Policy — The Granville Room (Vancouver, BC)

Introduction This Privacy Policy explains how The Granville Room collects, uses, discloses, and protects personal information obtained through our website and booking/request forms. By submitting information or using our site you consent to the practices described here.

Applicability & Legal Framework This Policy applies to personal information collected for The Granville Room’s business operations in Vancouver, British Columbia. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (British Columbia) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

What We Collect We collect the personal information you provide when using our website forms and services, which may include name, email address, phone number, date/time of booking or event, party size, identification details (required at venue entry), billing or deposit details when applicable, and any additional details you provide in free-text fields (e.g., special requests, dietary needs).

How We Use Personal Information We use personal information to:

Process and confirm reservations, guest-list entries, bottle service/VIP requests, and event enquiries.
Communicate with you about bookings, confirmations, changes, cancellations, and venue policies.
Manage on-site admission and age verification required by liquor licensing laws (19+).
Provide customer service, respond to inquiries, and handle complaints.
Improve our services, website functionality, and marketing communications where you have consented.

Sharing & Disclosure We do not sell personal information. We may disclose personal information:

To third-party service providers engaged to process bookings, confirmations, communications, or deposits (under contractual privacy/security obligations).
To payment processors or financial institutions when payments or deposits are arranged offsite or in person.
To comply with legal obligations, court orders, or requests from law enforcement or regulatory authorities.
To protect our rights, safety, or property, or the safety of others.

Cookies & Tracking Technologies Our website may use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve user experience. You can control cookies through your browser settings; disabling cookies may affect site functionality.

Security We implement reasonable administrative, technical, and physical measures to protect personal information from loss, theft, unauthorized access, disclosure, alteration, or misuse. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Data Retention We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory obligations, or to resolve disputes. Retention periods vary by the type of information and purpose.

Your Rights & Choices Subject to applicable law, you may:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for certain uses of your information (where applicable), recognizing this may affect our ability to provide services.
Request deletion of personal information, subject to legal or operational retention requirements. To exercise rights or ask questions, contact us using the details below. We will respond within a reasonable timeframe and as required by law.

Third-Party Links & Services Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal information.

Minors Our services and premises require patrons to be at least 19 years old. We do not knowingly collect personal information from individuals under 19. If we become aware we have collected information from someone under 19, we will take steps to delete it.

Changes to This Policy We may update this Privacy Policy from time to time. Material changes will be posted on the website with an updated effective date. Continued use of the site after changes constitutes acceptance.

Contact For privacy questions, access requests, or concerns contact: info@thegranvilleroom.com
or call +1 604 565 3005

Acknowledgement By using our website or submitting any booking or request form you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.